Jen Penang Georgetown By Shangri-La Hotel, George Town ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Magazine Road, George Town, Malaysia, 10300

JEN Penang Georgetown by Shangri-La is situated in the heart of George Town, a UNESCO World Heritage site known for its rich cultural tapestry. The hotel features modern Malaysian decor and offers stunning views of the historic cityscape. With convenient access to prime commercial areas and local attractions, it serves as a strategic base for both leisure and business travelers. The property is also a short drive from popular beaches and Penang International Airport.

Location

JEN Penang Georgetown is strategically located near key business venues, shopping malls, and cultural attractions. Several local landmarks, such as Komtar and Khoo Kongsi, are within walking distance. Complimentary shuttle services provide easy transportation to Batu Ferringhi Beach and selected industrial zones, enhancing accessibility for guests.

Rooms

The hotel offers 443 rooms and suites, each featuring contemporary Malaysian-inspired decor. Guests can enjoy panoramic views of George Town's charming shophouses from their accommodations. Amenities include pillow menus, laptop-compatible safes, and air conditioning for added comfort. New family rooms and apartments come equipped with child-friendly amenities, making it a suitable choice for families.

Eat & Drink

Café Jen serves a diverse buffet with a mixture of Asian and international dishes throughout the day. The Lobby Lounge offers a cozy environment for evening drinks or light snacks while watching the lively hotel activity. Guests also have easy access to a wide variety of dining options in the surrounding area, including local hawker stalls renowned for authentic Penang cuisine.

Leisure & Business

The hotel features a rectangular outdoor pool with a separate kids' pool and comfortable loungers for relaxation. A 24-hour health club is available for guests wishing to maintain their fitness routines. For business needs, amenities like currency exchange, tour arrangements, and concierge services ensure a productive stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Connecting Room

Max:

2 persons

56 m²

Bed options:

2 Single beds or 1 Queen Size Bed

Landscape view

Shower

Air conditioning

room details

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Family Room

Max:

2 persons

32 m²

Bed options:

1 King Size Bed

Landscape view

Shower

Air conditioning

room details

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Deluxe King Room

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

Garden view

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

George Town700 ft

Airports

Penang International (PEN) 10.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast buffet was a delightful experience, offering a diverse selection of tasty dishes that catered to every palate.” view full review

Spacious Gym!

“I loved the gym facilities, which were spacious and well-equipped, allowing me to enjoy my workout without feeling crowded.” view full review

Impeccable Cleanliness

“The room was impeccably clean and well-maintained, providing a comfortable and worry-free environment during my stay.” view full review

Great Suite Access!

“Staying in the suite allowed us access to the club lounge, which was a wonderful perk with its relaxing atmosphere and added amenities.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Table tennis

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's menu
Children's pool
Children's play area

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Spa & wellness center
Sauna
Steam room
Shallow end

Room features

Air conditioning
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Magazine Road, George Town, Malaysia, 10300

Map view

street view

Magazine Road, George Town, Malaysia, 10300

City landmarks

Museums

Khoo Kongsi

3100 ft

29 Church Street

Pinang Peranakan Mansion

1.0 mi

Queen Street and Penang Street

Little India

4000 ft

Museums

Cheong Fatt Tze

4600 ft

Jalan Tun Syed Sheh Barakbah

Fort Cornwallis

1.1 mi

Museums

Upside Down Museum

2100 ft

Museums

Sun Yat Sen Museum Penang

2800 ft

Gallery

Chew Jetty

5200 ft

Museums

Wonderfood Museum

4800 ft

Parks

Padang Kota Lama

2300 ft

Museums

The Camera Museum

4400 ft

Mall

Penang Times Square

2100 ft

Mall

Armenian Street

2900 ft

Lebuh Chulia

Chulia Street

3300 ft

Mosque

Kapitan Keling Mosque

3300 ft

Museums

Ghost Museum

2300 ft

Museums

Penang Street Art

3200 ft

Museums

Penang 3D Trick Art Museum

5100 ft

Jalan Penang

Rainbow Skywalk at Komtar

3800 ft

George Town

3400 ft

Nearby

10000

Komtar

600 ft

Mall

Watsons

800 ft

Mall

1st Avenue Mall

400 ft

Shopping Area

Prangin Mall

800 ft

Gallery

Hin Bus Depot

1000 ft

Events

Tech Dome Penang

300 ft

Museums

Penang House of Music

300 ft

Gallery

Asia Comic Cultural Museum

300 ft

Museums

Dark Mansion

2000 ft

Restaurants

Cafe Jen

100 ft

Magazine Road Hotel Jen Penang by Shangri-La

Sushi King

200 ft

Jalan Dr Prangin Mall - Komtar 33-G-38 Ground Floor

Texas Chicken

200 ft

182 Jalan Magazine First Avenue Mall

Japin

400 ft

182 Jalan Magazine No.4-15

Top View Restaurant & Lounge

1100 ft

Jalan Penang Komtar Level 68

Enoshima Japanese Restaurant

600 ft

Cititel Express Penang

Coco Cabana Bar & Bistro

1000 ft

Level 68

Izakaya by Sango

800 ft

161 Lebuh Noordin

Test Kitchen

700 ft

105 Lebuh Noordin

Mr.Wang

500 ft

63A

Pizzaiola

800 ft

33-SB-01 Prangin Mall

Reviews and Ratings

Feedback from previous guests about their experience.

78%

liked the hotel and would stay again

Friendly staff

Great location

Dining disappointment

Room view across St Giles

7.8/10

Very good

Rooms

7.7

Location

8.0

Service

8.7

Dining

7.2

Ken

United Kingdom, April 2024

8.8/10

My stay at this hotel was just perfect! The rooms were spacious, clean, and in great working order, and the staff was incredibly helpful throughout my visit. While the cost was a bit higher than normal, the value for money was definitely there. The location was amazing for exploring Georgetown's food scene and leisure activities, but the dining experience, though fantastic in quality, could use some variety. Overall, a great choice!

Rooms

9.0

The rooms were spacious, clean, and in great working order. The air conditioner worked well, and the water pressure was good.

Service

9.0

The staff was approachable, conversed well in English, and responded to all queries efficiently. They truly handled everything professionally.

Location

10.0

The hotel's location was just perfect to explore Georgetown for food and leisure. It's within walking distance to many popular attractions and food sites.

Dining

8.0

The dining options were fantastic in terms of quality and spread, but it remained the same on two consecutive days.

Facilities

8.0

The hotel offered a range of facilities that catered to various needs.

Chuck

United States of America, February 2024

7.8/10

The hotel is conveniently located near major malls and offers easy access to local eateries. The rooms were comfortable and clean, but some areas showed signs of wear and tear. The service was exceptional, with accommodating staff members who ensured a comfortable stay. The dining experience was good, though the local dishes did not meet our expectations. Overall, a value-for-money option with room for improvement in room upkeep and local cuisine authenticity.

Rooms

7.0

The rooms were comfortable and clean.

Service

9.0

The staff members were friendly, helpful, and ensured a comfortable stay.

Location

8.0

The hotel is conveniently located near major malls and offers easy access to local eateries.

Dining

7.0

The dining experience was good, but the local dishes lacked the authentic taste we were expecting.

Facilities

8.0

The hotel offers a range of facilities to enhance your stay.

Ryan

United States of America, February 2024

8.4/10

My stay at the hotel was absolutely delightful! The rooms were clean, comfortable, and stylish, offering a lovely view. The service was top-notch, with the concierge going above and beyond to make our stay enjoyable. The location was strategic, making it easy to explore the local food scene in Georgetown. However, there were some disappointing aspects in terms of dining variety.

Rooms

9.0

The room facing St Giles was clean, comfortable, and stylish with a good view.

Service

9.0

The service was amazing, especially the concierge who was professional, helpful, and always had a smile on his face. The staff throughout the hotel were excellent, showing great care and responsiveness.

Location

8.0

The hotel's location was strategic and near many places in Georgetown, allowing easy access to local dining spots and attractions.

Dining

7.0

The dining experience was good with a wide range of choices, but some local hot dishes lacked the expected taste, which was a bit disappointing.

Facilities

9.0

The hotel offered a variety of facilities to enhance the stay, ensuring convenience and comfort for guests.

Friendly staff

Dining disappointment

Neville

United Kingdom, November 2023

7.6/10

My stay at the hotel was quite pleasant overall. The rooms were clean and well-maintained, offering a comfortable night's rest with a good selection of teas available. However, there were minor issues with the room smell and some amenities not being readily accessible. The location was convenient for both shopping and exploring, though getting a taxi late at night was a bit challenging.

Rooms

8.0

The room was spacious with a king bed, writing desk, and sofa bed.

Service

9.0

The staff were extremely helpful and friendly, making my stay enjoyable.

Location

7.0

The hotel's location was convenient, next to a modern shopping mall and within walking distance of heritage areas.

Dining

6.0

The dining options were limited but satisfactory, with a small coffee house available.

Facilities

8.0

The hotel offered a range of services from room service to tours assistance, catering to different needs.

Carl

United Kingdom, September 2023

7.4/10

The staff was fast and helpful, although one towel was forgotten to be replaced. The location was convenient to explore Georgetown but needs some maintenance. Dining options were excellent, offering a variety of local and standard fare. The cost of dining at the hotel was reasonable and tempting for £6 a day. The facilities were overall satisfying, but some maintenance is required for a better experience.

Rooms

7.0

The rooms were fully equipped with standard amenities and a warm décor featuring cultural motifs.

Service

9.0

The staff was very helpful and fast, providing amazing service.

Location

6.0

The location was very strategic to malls and other areas in Georgetown but needs some maintenance.

Dining

8.0

The dining experience was excellent, offering a variety of choices from local delicacies to standard fare.

Facilities

7.0

The facilities were satisfying overall, but some maintenance is required.

Larry

United States of America, May 2023

7.2/10

During my stay, the hotel had its ups and downs. The room was a bit small and not as clean as I had hoped, even though I made specific requests for it. Unfortunately, breakfast was not included during my four-night stay, so I can't comment on that aspect. However, for business travelers like me, the location was very convenient.

Rooms

6.0

I found the room to be a bit small and not as clean as I expected, despite making two requests for it specifically. It fell short of my cleanliness standards.

Service

7.0

The staff was friendly and efficient during my stay. I do wish they would do regular inspections on the hotel facilities to ensure every guest has a great experience.

Location

9.0

The location of the hotel was fantastic, being close to a shopping center and riverfront. It was right in the city center, providing easy access to malls and street food, perfect for exploring the city.

Dining

7.0

The dining experience was okay, but it tended to get crowded most of the time. However, the spread and quality of the food were reasonably good.

Facilities

The facilities were adequate for my needs during my stay, offering services such as room service, car hire, and housekeeping.