Jen Penang Georgetown By Shangri-La, George Town
About the Hotel
JEN Penang Georgetown by Shangri-La is situated in the heart of George Town, a UNESCO World Heritage Site known for its colonial architecture and vibrant culture. The hotel offers modern Malaysian décor and a variety of amenities tailored for both leisure and business travelers. Guests can enjoy easy access to local attractions, shopping, and traditional hawker food. It is also conveniently located just 20 kilometers from Penang International Airport.
Location
JEN Penang Georgetown is positioned near prime commercial zones, shopping malls, and cultural landmarks like Fort Cornwallis and Khoo Kongsi. Public transport options and complimentary shuttle services to Batu Ferringhi beach facilitate easy exploration of the area. The hotel is a short drive from significant tourist spots, making it accessible for both leisure and business travelers.
Rooms
The hotel features 443 guest rooms, including family rooms and apartments equipped with child-friendly amenities. Each room presents views of the historic George Town skyline and offers modern comforts, including air conditioning, flat-screen TVs, and a pillow menu. Facilities like laptop-friendly workspaces and complimentary Wi-Fi are available to ensure guest satisfaction. Access to the Club Lounge provides additional amenities, including all-day refreshments and evening snacks.
Eat & Drink
Café Jen serves a contemporary buffet that combines Asian and international flavors for breakfast, lunch, and dinner. The Lobby Lounge offers a relaxing setting for an evening drink or a light snack while watching the bustle around the hotel. For more diverse options, the surrounding area features various dining venues ranging from international restaurants to local hawker stalls.
Leisure & Business
Leisure amenities include a rectangular outdoor swimming pool, a children's pool, and a 24-hour health club. Business travelers can benefit from professional services such as concierge assistance for tour arrangements and ticketing. Designated smoking areas are provided for guests who smoke, ensuring a comfortable environment for all visitors.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Table tennis
Guest Parking
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's menu
- Children's pool
- Children's play area
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Spa & wellness centre
- Sauna
- Steam room
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Washing machine
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Parquet floor
Location
Reviews and Ratings
My stay at this hotel was just perfect! The rooms were spacious, clean, and in great working order, and the staff was incredibly helpful throughout my visit. While the cost was a bit higher than normal, the value for money was definitely there. The location was amazing for exploring Georgetown's food scene and leisure activities, but the dining experience, though fantastic in quality, could use some variety. Overall, a great choice!
The hotel is conveniently located near major malls and offers easy access to local eateries. The rooms were comfortable and clean, but some areas showed signs of wear and tear. The service was exceptional, with accommodating staff members who ensured a comfortable stay. The dining experience was good, though the local dishes did not meet our expectations. Overall, a value-for-money option with room for improvement in room upkeep and local cuisine authenticity.
My stay at the hotel was absolutely delightful! The rooms were clean, comfortable, and stylish, offering a lovely view. The service was top-notch, with the concierge going above and beyond to make our stay enjoyable. The location was strategic, making it easy to explore the local food scene in Georgetown. However, there were some disappointing aspects in terms of dining variety.
My stay at the hotel was quite pleasant overall. The rooms were clean and well-maintained, offering a comfortable night's rest with a good selection of teas available. However, there were minor issues with the room smell and some amenities not being readily accessible. The location was convenient for both shopping and exploring, though getting a taxi late at night was a bit challenging.
The staff was fast and helpful, although one towel was forgotten to be replaced. The location was convenient to explore Georgetown but needs some maintenance. Dining options were excellent, offering a variety of local and standard fare. The cost of dining at the hotel was reasonable and tempting for £6 a day. The facilities were overall satisfying, but some maintenance is required for a better experience.
During my stay, the hotel had its ups and downs. The room was a bit small and not as clean as I had hoped, even though I made specific requests for it. Unfortunately, breakfast was not included during my four-night stay, so I can't comment on that aspect. However, for business travelers like me, the location was very convenient.
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